Frequently Asked Questions
Everything you need to know about your electronics purchase at NOVEDGE.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is your return policy for electronic components?
We offer a 30-day return policy for most items. Products must be in their original packaging and in resalable condition. Please note that some software and opened hardware may be subject to a restocking fee.
Do all products come with a manufacturer warranty?
Yes, all electronics sold through NOVEDGE are 100% authentic and come with the full standard manufacturer's warranty. Documentation is included inside the product packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for high-value corporate orders.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor the delivery status.
Do you offer technical support for purchased hardware?
We provide basic setup assistance. For advanced technical troubleshooting, we recommend contacting the manufacturer's dedicated support line, though our team is always happy to help point you in the right direction.